Refund policy

ALL HAND CRAFTED PRODUCTS ARE FINAL SALE!

Due to the nature and hand-crafted production of our products we have a 10 day alteration policy, which means you have 10 days after receiving your item to request any of the following alteration(s)! 

To be eligible for an alteration, your item must be in *(more or less) the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If we find that alteration is required due to customer mishandling (Based off our Directions.N.Care) a $50 service fee will be applied. 

*Acceptions for Alteration:

-Crystah lining malfunction

-Sizing adjustments

-Clasp malfunction

To start an alteration, you can contact us at netthica@gmail.com. Please note that alterations will need to be sent to the following address: P.O. BOX 101192
FT. LAUDERDALE, FL 33310-1192

If your request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an alteration will not be accepted.

You can always contact us for any return question at netthica@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as herbs, plants, candles, body, scrubs, bath soaks, undergarments), custom products (such as special orders or personalized items separate  from main inventory). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

*We will notify you once we’ve received and inspected your return, and let you know if your request for alteration/exchange was approved or not. If approved, you’ll be contacted within 1-3 business days with your next steps. If more than 5 business days have passed since we’ve approved your alteration/exchange, please contact us at netthica@gmail.com.